Terms & Conditions

Company Information

​

• Company Name: The Hideout

• Registered Address: Bernhard-Lichtenbergstrasse 21, 10407, Berlin, Germany

• Tax Number: 31/373/03305, VAT ID: DE360470452

• Email Contact: hello@comehideout.com

​

The Hideout is operated by Jen Serrat as an individual (sole proprietor / Einzelunternehmer), not as a registered corporation, LLC, or non-profit entity.
 

1. Scope and Acceptance of Terms
 

1.1

These Terms & Conditions ("Terms") govern your use of the website www.comehideout.com ("Website") and your purchase of any services offered by The Hideout, including the camp experience package and any future add-on services.

1.2

By accessing or using the Website, and/or by placing a booking, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or purchase any services.

1.3

These Terms may be updated from time to time. The most current version will always be available on this page with the "Last Updated" date shown above. Continued use of the Website or services after changes constitutes acceptance of the updated Terms.

1.4

These Terms apply in addition to our Privacy Policy and Cookie Policy, which are incorporated by reference. Please review those documents carefully.

1.5

Participation in any Experience (as defined in Section 2) is additionally subject to the participant's execution of a separate Assumption of Risk and Waiver of Liability document ("Waiver"), as described in Section 12.6. The Waiver is supplementary to these Terms.

2. Services
 

2.1

The Hideout offers a camp experience package ("Experience"), which is a curated in-person event that includes — as described on the Website at the time of booking:

• Accommodations (depending on the selected ticket option)

• Meals (as specified in the package description)

• Access to all activities and experiences offered as part of the event

2.2

The specific inclusions for each Experience are detailed on the relevant booking page. The description at the time of booking forms part of the contract between you and The Hideout.

2.3

In the future, optional add-on services may be offered in addition to the base package. Any add-ons will be clearly described and priced separately, and purchase of add-ons will be subject to these Terms.

2.4

The Hideout does not offer subscription plans or recurring memberships. Each booking is for a single Experience or event.

2.5

Users cannot create accounts on the Website. There are no user-generated content features — you cannot upload, post, or publish content through the Website.

3. Conclusion of Contract (Booking)
 

3.1

By completing a booking and submitting payment, you ("the Participant") confirm that:

• You are of legal age (minimum 21 years old, as specified in Section 5)

• You have the legal capacity to enter into a binding contract under applicable law

• The information you have provided is accurate and complete

3.2

A booking becomes legally binding upon receipt of full payment by The Hideout. Payment is processed through Stripe via booking forms hosted by Tally.so.

3.3

Once payment has been successfully received, The Hideout will send a confirmation email to the email address provided during booking. This confirmation constitutes acceptance of your booking and formation of the contract.

3.4

If a booking is made on behalf of or for multiple participants, the person making the booking ("the Lead Booker") is responsible for:

• Ensuring that all named participants are informed of and agree to these Terms

• Providing accurate personal information for each participant

• Ensuring all participants meet the eligibility and participation requirements set out in
  Section 5

• Ensuring all participants execute the required Waiver (Section 12.6) prior to participation
   

The Lead Booker accepts liability for the obligations of all participants included in the booking.

3.5

The Hideout reserves the right to decline or cancel a booking if:

• Payment is not received or is reversed

• Inaccurate or fraudulent information is provided

• The Participant does not meet the eligibility requirements

4. Prices and Payment Terms
 

4.1

All prices displayed on the Website are final prices and include all applicable statutory taxes (including VAT where applicable), unless otherwise expressly stated.

4.2

Full payment is required at the time of booking to confirm your participation. No booking is considered confirmed until payment has been received in full.

4.3

Payments are processed securely through Stripe. The Hideout does not store your full payment card details. All payment data is handled directly by Stripe in a PCI-DSS compliant environment. For more information, see Stripe's Privacy Policy.

4.4

If payment is not received within the timeframe specified during the booking process, The Hideout reserves the right to cancel the booking without further notice.

4.5

Prices are subject to change at any time. However, any price changes will not affect bookings that have already been confirmed with full payment.

5. Eligibility and Terms of Participation
 

5.1 Age Requirement

The minimum age for participation in any Experience offered by The Hideout is 21 years old. By placing a booking, you confirm that you (and all participants included in your booking) meet this age requirement. The Hideout reserves the right to request valid government-issued photo identification at any time, including upon arrival at the event.

5.2 Health and Fitness

Participants confirm that they are in suitable physical and mental condition to take part in the activities offered as part of the Experience.
 

Any relevant medical conditions, allergies, dietary requirements, or injuries that may affect participation or require special attention must be disclosed in advance to The Hideout, using the contact details or forms provided during the booking process.
 

The Hideout is not a medical provider and cannot guarantee medical assistance beyond basic first aid. Participants are responsible for ensuring they have adequate travel and health insurance.

5.3 Participant Conduct

By attending, all participants agree to:

• Follow all instructions given by The Hideout staff and any designated event personnel

• Respect the event environment, the venue, the property, and surrounding nature

• Treat all other participants, staff, and service providers with respect and courtesy

• Not participate in any activities while under the influence of illegal drugs or excessive alcohol

5.4 Prohibited Items and Behavior

The following are strictly prohibited at all Experiences:

• Weapons or dangerous objects of any kind

• Illegal substances

• Any behavior that endangers the safety or wellbeing of others

• Any behavior that significantly disrupts the Experience for other participants

• Theft, vandalism, or deliberate damage to property

5.5 Removal and Exclusion

The Hideout reserves the right to remove any participant from the Experience, without refund, if they:

• Violate these Terms

• Engage in prohibited behavior

• Pose a risk to the safety, health, or enjoyment of others

• Fail to follow reasonable instructions from staff
   

This decision is at The Hideout's sole discretion. No compensation or refund will be provided in cases of removal due to the participant's own conduct.

6. Transfer of Booking
 

6.1

Bookings may be transferred to another person prior to the start of the Experience, subject to the following conditions:

• The original Participant must request the transfer in writing (email to hello@comehidout.com is sufficent) 

• The transfer must be requested at least 7 days before the start of the event

• Written approval from The Hideout is required before the transfer is valid

6.2

The new participant assumes all rights and obligations of the original booking, including acceptance of these Terms and execution of the required Waiver (Section 12.6) prior to participation.

6.3

The Hideout reserves the right to reject a transfer if the proposed new participant does not meet the eligibility or participation requirements set out in Section 5.

6.4

No transfer fee is charged at this time. The Hideout reserves the right to introduce a reasonable administrative transfer fee in the future, which would be communicated in advance.

7. Cancellation by the Participant
 

7.1

Participants may cancel their booking at any time before the start of the Experience by providing written notice to The Hideout. Email to hello@comehideout.com is sufficient.

7.2

The date on which the written cancellation is received by The Hideout determines the applicable cancellation fee. Cancellation fees are calculated as a percentage of the total booking price and are as follows:
 

Cancellation Notice: 30 or more days before the event
Period Fee (% of total price): 20%
Refund (% of total price): 80%
 

Cancellation Notice: 21–29 days before the event
Period Fee (% of total price): 30%
Refund (% of total price): 70%

Cancellation Notice: 14–20 days before the event
Period Fee (% of total price): 40%
Refund (% of total price): 60%

​

Cancellation Notice: 7–13 days before the event
Period Fee (% of total price): 80%
Refund (% of total price): 20%

Cancellation Notice: 3–6 days before the event
Period Fee (% of total price): 90%
Refund (% of total price): 10%
 

Cancellation Notice: 2 days or less before the event
Period Fee (% of total price): 100%
Refund (% of total price): No refund

​

7.3

If a participant does not attend the Experience and has not provided prior written cancellation ("no-show"), no refund will be issued.
 

7.4

Refunds will be processed to the original payment method via Stripe. Please allow up to 14 business days for the refund to appear, depending on your bank or payment provider.
 

7.5

The Hideout strongly encourages participants to obtain appropriate travel and cancellation insurance to cover unforeseen circumstances.
 

8. Cancellation or Changes by The Hideout
 

8.1 Cancellation Due to Non-Compliance

The Hideout reserves the right to cancel a booking if:

• Payment obligations are not fulfilled

• The Participant provides false or misleading information

• The Participant violates these Terms

In cases of cancellation due to the Participant's breach of these Terms or non-payment, no refund will be issued.
 

8.2 Cancellation Due to Insufficient Participation

If the minimum number of participants required to run the Experience is not reached, The Hideout may cancel the event.

In such cases:

• Participants will be informed as soon as reasonably possible, and no later than 14 days before the event start date

• Participants will be offered either:

  • A full refund of the booking price, or

  • A transfer to a future event (subject to availability)

8.3 Changes to the Experience

The Hideout reserves the right to make reasonable changes to the Experience program, including changes to specific activities, schedules, venues, or service providers, where necessary due to operational, safety, or logistical reasons.
 

Where changes are material (e.g., change of dates or location), The Hideout will inform participants as soon as possible and offer the option to:

• Accept the changes, or

• Cancel for a full refund

Minor changes to the program (e.g., activity schedule adjustments, substitute instructors) do not constitute grounds for cancellation or refund.
 

9. Force Majeure (Event Cancellation or Interruption Beyond Our Control)
 

9.1

The Experience may be cancelled, postponed, or interrupted due to circumstances beyond The Hideout's reasonable control ("Force Majeure"), including but not limited to:

• Natural disasters, severe weather, or environmental hazards

• Pandemics, epidemics, or public health emergencies

• Government restrictions, orders, or regulations

• War, terrorism, civil unrest, or political instability

• Major infrastructure failures (e.g., power outages, transportation disruptions)

• Venue or supplier unavailability due to unforeseen events

9.2

In the event of cancellation due to Force Majeure, The Hideout will use reasonable efforts to:

• Inform participants as soon as practicable

• Offer a credit or transfer to a future event, or

• Issue a refund for the portion of the Experience not yet delivered

9.3

The Hideout is not liable for any additional costs, losses, or expenses incurred by participants as a result of Force Majeure, including but not limited to travel, accommodation, or other personal costs.

10. Media Usage (Photos and Videos)
 

10.1

By attending the Experience, participants acknowledge and agree that photographs, videos, audio recordings, and other media may be captured during the event by The Hideout, its staff, or designated photographers/videographers.

10.2

Participants grant The Hideout a non-exclusive, royalty-free, perpetual, worldwide license to use such media for promotional, editorial, and marketing purposes, including but not limited to:

• The Hideout's website (www.comehideout.com)

• Social media platforms

• Email newsletters and marketing materials

• Print materials and press

10.3

This license does not include the right to sell images of identifiable participants to third parties for commercial purposes unrelated to The Hideout.

10.4

If you do not wish to appear in media, please inform The Hideout staff in writing before or at the start of the event. While we will make reasonable efforts to honor such requests, we cannot guarantee complete exclusion from group photos or wide-angle shots taken in shared spaces.

10.5

Your personal data (e.g., full name) will not be publicly disclosed in connection with published media without your explicit consent. For more details on how we handle your data, please see our Privacy Policy.

11. Email Communications
 

11.1

By completing a booking, participants agree that The Hideout may use the email address provided to send essential communications related to the booking and the Experience, including:

• Booking confirmations and receipts

• Pre-event information and logistics

• Important updates or changes to the Experience

• Post-event follow-up (e.g., feedback requests)

These communications are transactional and are necessary for the performance of the contract. They do not require separate marketing consent.

11.2

Marketing and promotional emails (e.g., newsletters, future event announcements) will only be sent if the participant has explicitly opted in to receive them. Participants may unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email

• Contacting us at hello@comehideout.com

11.3

Email addresses will not be shared with or sold to third parties for marketing purposes.

12. Liability and Assumption of Risk
 

12.1 The Hideout's Responsibility

The Hideout is responsible for:

• The proper organization and delivery of the Experience as described at the time of booking

• Providing the services included in the booking (accommodations, meals, activities) as described, or suitable alternatives where necessary

• Ensuring that reasonable safety measures are in place during the Experience

12.2 Limitation of Liability

Participation in the Experience involves inherent risks, including but not limited to risks associated with physical activities, outdoor environments, group settings, travel, and varying weather and terrain conditions. By booking and participating, you acknowledge that you understand and voluntarily accept these inherent risks.
 

The Hideout's liability is limited as follows:

• The Hideout is not liable for personal injury, illness, loss, or damage to property unless caused directly by The Hideout's gross negligence (grobe Fahrlässigkeit) or intentional misconduct (Vorsatz).

• Liability for slight negligence (leichte Fahrlässigkeit) is excluded, except in cases involving injury to life, body, or health, or the breach of a material contractual obligation (Kardinalpflicht). In such cases, liability is limited to the foreseeable, typically occurring damage.

• The Hideout's total aggregate liability for any claim or series of related claims arising from a single booking shall not exceed the total amount paid by the Participant for that booking.

12.3 Personal Belongings

Participants are solely responsible for the safety and security of their personal belongings at all times during the Experience. The Hideout is not liable for loss, theft, or damage to personal property.

12.4 Third-Party Services and External Factors

The Hideout is not responsible for disruptions, delays, or failures caused by:

• External service providers (e.g., transportation companies, venue operators, catering partners)

• Travel delays or cancellations

• Force Majeure events (as defined in Section 9)

• Participants' own actions, negligence, or failure to follow instructions

12.5 Health and Insurance

Participants are strongly advised to arrange their own:

• Travel insurance (including cancellation coverage)

• Health/medical insurance valid for the duration and location of the Experience

• Personal liability insurance

The Hideout does not provide insurance coverage for participants.
 

12.6 Assumption of Risk and Waiver of Liability

Prior to participation in the Experience, all participants will be required to read and sign a separate Assumption of Risk and Waiver of Liability document ("Waiver").

The Waiver outlines the specific risks inherent to the activities included in the Experience and requires the participant's acknowledgment and voluntary acceptance of those risks.

Participation in the Experience is conditional upon signing the Waiver. Any participant who declines to sign the Waiver will not be permitted to participate.
In such cases:

• If the participant notifies The Hideout of their refusal to sign the Waiver before the start of the Experience, the cancellation terms in Section 7 will apply based on the date of notification

• If the participant refuses to sign the Waiver upon arrival at the Experience, this will be treated as a voluntary withdrawal and no refund will be issued
   

The Waiver is supplementary to these Terms & Conditions and does not replace the liability provisions set out in this Section 12. In the event of any conflict between the Waiver and these Terms, the provision that offers greater protection to The Hideout shall prevail, to the extent permitted by applicable law.
 

Important: Consistent with German law, the Waiver does not exclude or limit The Hideout's liability for:

• Death or personal injury caused by gross negligence or intentional misconduct

• Any other liability that cannot be excluded or limited under mandatory applicable law

13. Intellectual Property
 

13.1

All content on the Website — including but not limited to text, graphics, logos, images, photographs, videos, audio, design, layout, and software — is the intellectual property of The Hideout (Jen Serrat) or is used with the permission of the respective rights holder.

13.2

This content is protected by applicable copyright, trademark, and other intellectual property laws.

13.3

You may not, without the prior written consent of The Hideout:

• Copy, reproduce, distribute, or republish any Website content

• Modify, create derivative works from, or reverse-engineer any Website content

• Use any Website content for commercial purposes

• Frame, scrape, or mirror any part of the Website

13.4

Limited personal, non-commercial use is permitted (e.g., printing a page for personal reference) provided the content is not altered and copyright and attribution notices are retained.

13.5

All experience concepts, event formats, program designs, and branded materials created by The Hideout are proprietary. Unauthorized reproduction, imitation, or use is prohibited.

14. Indemnification
 

14.1

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless The Hideout (Jen Serrat), and any staff, contractors, volunteers, or service providers associated with The Hideout, from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms

• Your negligent, reckless, or unlawful conduct during the Experience

• Any injury or damage you cause to other participants, staff, or third parties

• Any inaccurate information you provided during the booking process

• Your failure to disclose relevant medical conditions, allergies, or injuries as required under Section 5.2

14.2

This indemnification obligation survives the termination of the contract and the conclusion of the Experience.

15. Claims and Complaints
 

15.1

If any issue arises during the Experience, participants should report it immediately to a member of The Hideout staff on-site. This allows us to investigate and attempt to resolve the matter during the event.

15.2

Formal claims or complaints must be submitted in writing (email to hello@comehideout.com) within one (1) month after the end of the Experience.

15.3

Claims submitted after the one-month deadline may not be considered, unless the participant can demonstrate that they were unable to submit the claim within the specified period for reasons beyond their control.

15.4

The Hideout will acknowledge receipt of a complaint within 5 business days and aims to provide a substantive response within 30 days.

16. Disclaimer
 

16.1

The content of the Website is provided "as is" and "as available" for general information and booking purposes.

16.2

While The Hideout makes reasonable efforts to ensure the accuracy and completeness of the information on the Website, no warranties or representations — express or implied — are made regarding:

• The accuracy, reliability, or completeness of any Website content

• The availability or uninterrupted operation of the Website

• The absence of errors, viruses, or other harmful components

16.3

The Website may contain links to third-party websites for convenience or informational purposes. The Hideout does not endorse and is not responsible for the content, accuracy, or practices of any third-party sites. Visiting third-party links is at your own risk.

16.4

The Hideout does not guarantee specific outcomes or experiences from participation. Activities may vary depending on weather, group dynamics, venue conditions, and other factors.

17. Governing Law and Dispute Resolution
 

17.1 Governing Law

These Terms, and any dispute arising out of or in connection with them (including non-contractual disputes), are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

17.2 Jurisdiction

Where permitted by law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Berlin, Germany.
 

For consumers (Verbraucher) residing in the European Union, this does not affect your right to bring proceedings in the courts of your place of residence, as provided by mandatory EU consumer protection laws.

17.3 Online Dispute Resolution (EU)

In accordance with Regulation (EU) No 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform for consumers:

🔗 https://ec.europa.eu/consumers/odr
 

The Hideout's email address for the purposes of the ODR platform is: hello@comehideout.com

Note: The Hideout is not obligated to participate in dispute resolution proceedings before a consumer arbitration board, and does not currently commit to doing so. We will, however, consider participation on a case-by-case basis.
 

18. Right of Withdrawal (Widerrufsrecht) — EU Consumers
 

18.1

Under EU consumer protection law (Directive 2011/83/EU, as implemented in German law under §§312g, 355 BGB), consumers who enter into a contract at a distance (e.g., online) generally have a 14-day right of withdrawal ("cooling-off period").

18.2

However, this right of withdrawal does not apply to contracts for the provision of leisure services that specify a specific date or period of performance (§312g Abs. 2 Nr. 9 BGB).

Since The Hideout's Experience takes place on a specific date, the statutory right of withdrawal is excluded under this exception.

18.3

By completing a booking, you acknowledge and agree that:

• The Experience is a leisure service with a specific date of performance

• The statutory right of withdrawal does not apply to your booking

• The cancellation terms set out in Section 7 of these Terms apply instead

18.4

For the avoidance of doubt, the cancellation rights described in Section 7 are contractual cancellation rights offered by The Hideout as a goodwill measure, and are separate from and in addition to any mandatory statutory rights that may apply.

19. Severability
 

19.1

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms.

19.2

The remaining provisions shall continue in full force and effect.

19.3

The invalid provision shall be replaced by a valid provision that most closely reflects the original commercial intent of the parties.

20. Entire Agreement
 

20.1

These Terms, together with the Privacy Policy, Cookie Policy, and the Waiver (Section 12.6), constitute the entire agreement between you and The Hideout regarding your use of the Website and the purchase and participation in services.

20.2

No prior written or oral agreements, representations, or understandings between the parties shall have any effect.

20.3

Any amendment or waiver of these Terms must be made in writing and confirmed by The Hideout.

21. Contact

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: hello@comehideout.com 🌐 Website: www.comehideout.com
 

These Terms & Conditions were last updated on March 30, 2026.